1. THESE TERMS
1.2 By accessing or using this website or by ordering any of our products, you agree to these Terms. If you do not agree to these Terms, you must not use this website.
1.3 We reserve the right to change these Terms at any time. In the event, such change shall be communicated by changing this page on the website.
2. INFORMATION ABOUT US & HOW TO CONTACT US
2.1 We are Cheeseworks. In these Terms we are referred to as “us”, “our” and “we”. Our registered address is Unit 2b Little Dale Workshops, Colliers Green, Cranbrook Kent TN17 2LS. Our Vat number is 204552789.
2.2 Our websites where we provide services and products to you include but are not limited to slpackaging.co.uk, thermafreeze-europe.co.uk and curdandcure.co.uk. These Terms apply to all of our websites.
2.3 You can contact us by telephoning us at 01580 212949 or writing to us at our registered address. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you have provided to us.
3. WEBSITE USE
3.1 The content on the pages of this website is for your general information and use only. It is subject to change without notice.
3.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We will also not be liable to you if for any reason our website is unavailable at any time or for any period.
3.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
3.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is strictly prohibited.
3.5 All trade marks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
3.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence, or we may prevent, suspend or remove your access to the website (or part of it) for any reason without notice.
3.7 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
3.8 We do not guarantee that this website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access this website. You should use your own virus protection software.
3.9 You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must also not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately.
4. ORDERING OUR PRODUCTS
4.1 You may order our products via this website or over the phone. Our acceptance of your order will take place when we email or phone you to accept it, at which point a contract will come into existence between you and us.
4.2 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.3 You acknowledge that the images of our products on our website are for illustrative purposes only. Although we have made every effort to display products accurately, your product may vary slightly from those images.
4.4 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5.1 For deliveries when ordering from Curd and Cure only:
(a) We will deliver in our own vehicles and, where appropriate, endeavour to give you two deliveries each week.
(b) Orders for next day delivery are to be given by 2pm.
(c) If you are outside of our own vehicles catchment area, we will deliver using our next day courier service (Tuesday-Friday). Orders for next day delivery are to be given by 10.30am.
(d) Our minimum order value and delivery charges are as published on our website.
5.2 We do not deliver at the weekends or bank holidays.
5.3 We do not deliver to addresses outside the UK, unless otherwise stated on this website. If you are ordering from Curd and Cure, we deliver throughout Kent, Sussex, Surrey and London.
5.4 Any items out of stock are usually delivered within 3-5 working days. Please call our main office on 01580 212949, quoting the product code of interest to double check the availability of stock before ordering.
5.5 For deliveries to business premises, the courier will attempt to deliver once. If there is no one available to receive the parcel, a no one to receive card will be left and the consignment will be returned to the hub where it will be held for 5 days awaiting for the customer to arrange a new delivery date.
5.6 For home deliveries, the courier will attempt to deliver three times, each time a no one to receive card will be left. After the third attempt, the parcel will be returned to the hub and held for a further 5 days awaiting for the customer to contact to arrange a new delivery date.
5.7 Online tracking information is available by request. Please add a request comment in the Notes section when confirming your order.
5.8 You must inspect the outer packaging and the contents of all deliveries before signing the carrier’s delivery note. If any part of your order is defective or missing, please reflect this on the carrier’s note e.g. “damaged in transit” or “2 parcels only received” and contact us together with photographic evidence of the damaged parcel. A signature of “received in good condition” may void any subsequent claim for damage in transit.
5.9 Please do not accept delivery without checking and sign the carrier’s delivery note “not inspected” or “received unchecked” or “unexamined” etc. as this will not be accepted by the carrier in the event of a claim.
5.10 If you experience any problem with your delivery, please call Customer Services on 01580 212949.
5.11 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.1 We use the secure payment provider Sage Pay. It is their top priority to ensure that transaction data is kept secure at all times. The following is the Sage Pay Security Statement:
(a) Transaction security
All transaction information passed between our site and the Sage Pay Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
(b) Encryption and Data Storage
Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data held by Sage Pay is extremely secure and Sage Pay is regularly audited by the banks and banking authorities to ensure it remains so.
(c) Links to banks
Sage Pay have multiple private links into the banking network that are completely separate from the internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
(d) Employee access
No individuals within Sage Pay are able to decrypt transaction information or cardholder data. The systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because their systems never display the full card numbers, even on administration screens.
6.2 The price of our products will be either the price indicated on the order pages when you place your order or, where no prices are published, the price we quote to you when we phone or email you after you place an order.
6.3 We accept payment by all major credit and debit cards, and payments via bank transfer, cash and cheque. Credit accounts are available upon application.
6.4 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
7. RETURNS POLICY
7.1 We understand that from time to time you may wish to return a product to us. We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.
7.2 Returns: Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of purchase of the product; and
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
7.3 Returns procedure: In order to take advantage of your rights under this returns policy, you must contact us within the 30 days given and either arrange for the return or, if we agree or request it, we will arrange collection of the product. You must pay the costs of return.
7.4 Refunds: We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges but excluding the costs of returning the product to us.
7.5 Improper returns: Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
8. RIGHT TO CHANGE YOUR MIND WITHIN 14 DAYS (THIS PART ONLY APPLIES IF YOU ARE A CONSUMER AND NOT A BUSINESS CUSTOMER)
8.1 Where you are a consumer and not a business customer, you also have a legal right to change your mind within 14 days and receive a refund. However, you do not have a right to change your mind for:
(a) products which are liable to deteriorate or expire rapidly;
(b) products that are made to the consumer’s specifications or are clearly personalised;
(c) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or
(d) any products which become mixed inseparably with other items after their delivery.
8.2 If the exceptions above do not apply, you have 14 days after the day you receive the goods to cancel.
8.3 To cancel your order please let us know by calling us on 01580 212949 or emailing us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
8.4 You must then send off the goods within 14 days of telling us you wish to end the contract. You must pay the costs of return.
8.5 We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
8.6 We will make any refunds due to you within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
9.1 We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
10. LIMITATION OF LIABILITY
10.1 We shall under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, business interruption, loss of business opportunity, loss of anticipated savings or any indirect or consequential loss arising under or in connection with the contract and/or your use of, or inability to use, this website, even if foreseeable and whether or not advised of the possibility of such damages or losses arising.
10.2 Our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price you paid for the products.
11.1 We may transfer our rights and obligations under these Terms to another company or organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
11.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.3 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
11.4 A person who is not a party to the Contract shall not have any rights to enforce its terms.
11.5 Except as set out in these Terms, no variation of the contract, including the introduction of any additional terms and conditions, shall be effective unless it is in writing and signed by us.
11.6 These Terms and the contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.